Terms and Conditions

We would like to familiarize you below with our standard terms and conditions, which govern how we process and settle your purchases.

1. Retailer Identification

LARGE FORMAT PRINTER PARTS SRL hereinafter referred to as “the Seller”.
21 Rue Jean Sonet,
5032 Isnes, BELGIUM
Registered with the RCS at Namur, Belgium under number 0749512268
VAT: BE0749.512.268
Customer Service:
Tel.: 00 32 (0)81 728 850
Email : info@lfprinterparts.com

2. Application of the Terms and Conditions

The acceptance of the terms and conditions of sale there implies the enforcement of these conditions. They apply to all orders placed by the purchaser hereinafter referred as “the Customer”. They involve a contract between the Large Format Printer Prats and the Customer.
Sales via this site shall be governed solely by these general terms of sale which shall apply to the exclusion of all other terms and conditions, including those shown on order forms issued by the Customer. Any reference to the purchaser’s order forms in the invoice or other documents is intended solely for the Customer’s ease of reference. Such a reference may in no event be interpreted as tacit acceptance of any general terms of purchase. Unless expressly agreed in writing by the Seller, any comments entered by the Customer when placing an order online, are excluded from the scope of the contract.
The Customer hereby confirms he is acting as a professional and in no circumstances as a consumer as set forth in the EU legislation on consumer rights.
The photos, illustrations, colors and text relative to the products reproduced on this site are not contractually binding and accordingly the seller shall have no liability in this regard.
The Seller reserves the right to amend these general terms of sale at any time. Nevertheless, the general terms of sale in force at the time a sale is concluded shall continue to apply to that order.
All site users must respect the general conditions of sale.

3. Presentation of Products

The items available are described and presented with as much precision as possible. The customer is to read the description of each product in order to know the specific details and properties. The Customer needs to inform themselves before placing their order. The choice and purchase of a product is the sole responsibility of the Customer.
However, should an error or omission occur within the information, the Seller cannot be held responsible. All customers are encouraged to inform the Seller of any error that can be found in a product description.

4. Creation of an Account

To place an order, the customer must first of all create a customer account. The following details must be completed: email address, title, surname, first name, company name, VAT number billing address, shipping address, telephone number. The customer is then asked to create a password. This information will not be passed on to third parties.
The customer must provide complete and exact information. Any impersonation, identity theft or false information could lead to the closure of a customer account and may result in prosecution. Multiple inscriptions, use of a customer account by multiple people or other fraudulent activity may result in termination of the customer registration.  The Seller reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
When the Customer uses the Website, he remains responsible for maintaining the confidentiality of his account and password and for restricting access to his computer, and he agrees to accept liability for all activities that occur under his account or password.

5. Price

All prices are listed in Euros (€) or in the currency being legal tender in the State where the Customer is placing an order, excluding VAT and other taxes, duties, shipping & handling costs, and other charges, which remain due by the Customer.
The Seller reserves the right to change prices if there is a change in the VAT rate. These changes may be passed on in the price of the items without previously informing the customer. The Seller reserves the right to change its prices at any time but products are invoiced at the price applicable when the order is registered.
The Customer is liable for indicating its own, valid, and correct VAT number, and will hold the Seller harmless for any liability, cost, problem or proceeding resulting from the indication of a wrong or incorrect VAT number, or from the indication of a VAT number of which he is not the holder.

6. Order and Payment Security

6.1. Order

By clicking on “Place Order”, you are placing a binding order for the items in your shopping cart. Once you have
submitted your order, we will immediately send you an e-mail acknowledgement of your order. This confirms that
we have received your order but is not an acceptance of your offer.
The acceptance will be notified by an order confirmation sent by e-mail as final sale proof after the receipt of the full amount, which is not a deposit payment.
An order may be refused by the Seller for any reason, including credit problems, shipping addresses or countries, or unusual order volumes.
The validation entails the acceptance of the present terms and conditions of sale. Once validated, validation is definitive and irreversible, and lead to a payment obligation.
It is the Customer’s responsibility to verify the accuracy of the order and to report any errors immediately.

6.2. Payment

We accept the following payment methods: debit (bank transfer) and credit card (MasterCard, Visa), and payment through PayPal. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods.
Payment in full is due prior to shipment. The Seller reserves the right, after prior written notice, to withhold or cancel the delivery of the goods, in case of non-payment of the due price, without prejudice to any other right of action.

6.3. Default of Payment

The Seller reserves the right to refuse to make a delivery or to honor an order emanating from the Customer who has not totally or partially settled a previous order or with which a payment dispute is in the course of administration or if Presents a risk of fraud.
Any rejection of credit card, any rejection of payment, any abusive dispute with PayPal may give rise to a recovery procedure by the Seller. For all recoveries of arrears, the Seller will apply penalties and, in addition, collection costs may be payable.

6.4. Payment Verification

The Seller checks all orders that have been validated on its site. These controls aim to protect the Seller from abusive practices: identity theft, payment fraud. The services of the Seller will be required to ask any Customer, all the parts necessary to unblock the order: proof of address and identity of the customer, etc.
If these parts are not received within 7 days, the order will automatically be canceled.
Any receipt of non-compliant documents will also result in the cancellation of the order.

6.5. Security of payments

In order to ensure security of payments, the Seller website uses a secure payment service. This service integrates the SSL security standard. The confidential data (the 16-digit bank card number, the expiry date and the security code) are directly transmitted encrypted on the server of the bank without passing on the physical media of the Seller servers. When the order is validated, the payment request is routed in real time to the secure payment manager. The latter sends an authorization request to the bank card network. The telepayment manager issues an electronic certificate which will be proof of the amount and date of the transaction.

7. Export/import Control

The Customer agrees to comply with all export and/or import control laws. The Customer agrees not to export/import any good to any country in violation of any export/import control law without first obtaining any necessary license or approval. The Customer warrants that he is not located in, under the control of, or a national or resident or any country to which the export/import of the goods is prohibited by applicable export/import control laws.

8. Despatch and Delivery Problems

Deliveries are subject to product availability. Unless otherwise agreed in writing, the Seller’s delivery dates shall be purely indicative. The Customer shall not be entitled to use any late delivery as a justification for cancelling an order, rejecting the goods or claiming any compensation.
If the Customer, after formal notice, fails to take delivery of the goods, the Seller shall be entitled, without prejudice to any claim for damages, to enforce the contract or to consider it to have been automatically terminated, with any advance payment forfeited for the benefit of the Seller.
The Seller reserves the right to modify an order with a similar good (when applicable) of identical or greater value if original good(s) is (are) no longer available. Good specifications shape and color may vary without prior notifications.
The Seller will, for any reasons, not be held responsible or liable for delivery issues or delivery failures, including but not limited to, wrong delivery address, goods shortage, product end of life, etc.
The Seller do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). The Seller is obliged only to make deliveries from its available stock and from the stock that has been ordered from its suppliers.
Where deliveries are in installments, the failure in whole or in part of any one delivery shall not affect on other deliveries.

9. Risk and Title of goods

The risk in the goods, and particularly those risks inherent in their carriage, shall pass to the Customer immediately upon their delivery. Carriage costs are due by the Customer and are not included in the Price paid by the Customer for the ordered good(s).
Unless otherwise agreed in writing, delivery shall take place at the time when the goods are delivered to the Customer by the shipper or are delivered at the customs (depending on the rules applicable in the country of destination).
The seller reserves title of the goods until payment in full of the price and all incidentals. The risk in the goods shall however pass to the Customer.
Consequently, in a case of late or non-payment, whether in whole or in part, the seller reserves the right to require, without prior formal notice, the delivered goods to be returned to it, wherever they are located. Goods stored at the premises of the Customer will be deemed to be subject of the unpaid invoices.
The Customer shall therefore not grant any rights to third parties that might limit the exercise of this right.
All return costs of the goods to the Seller’s premises pursuant to the present section will be borne by the Customer.

10. Intellectual Property

All elements on the Seller site, visual (logo, pictures, etc.), text, audio, including the underlying technology, are protected by copyright, brand and patent law. They remain the exclusive property of LARGE FORMAT PRINTER PARTS SRL.
All hypertext links forwarding to lfprinterparts.com and using in particular framing, deep-linking, in-line linking or any other deep linking technology is strictly prohibited. In all events, any link, even authorized, must be removed when requested by LARGE FORMAT PRINTER PARTS SRL.
“LFPP™” and “Large Format Printer Parts™” are a duly registered trademarks, of which the property is reserved by the Seller.

11. Protection of Personal Data

When creating an account and ordering, the Customer agrees that the Seller may store, process and use personal data.  All the data collected is adequately, relevant and limited to what is necessary for treatment purposes as referred in the Privacy Policy.
In accordance with the law UE 2016/679, the Customer has the right to access, rectify, limit, move, interrogate and, if necessary, object to the data concerning him which can be exercised upon request.

12. Games and Competitions

All competitions are regulated on the website. The online contests organized by the Seller are free and may be with or without obligation to purchase. They are open to any person residing in the country concerned by the competition which will have registered to participate and who will have read and accepted the rules of the game. The duration of the competition and the modalities of participation are defined in the rules. The winners of the Games are notified by email. They will receive their prize money in the form of a coupon code or a credit store or a prize. The terms of the award and the details of the winnings are provided in the regulations.
The Seller reserves the right to suspend, postpone or cancel a Competition and shall not be liable for any problems that may arise during the operation.
Claims, refunds and other terms and conditions are defined in the contest rules. Any fraud or attempted fraud committed with a view to improperly collecting a gain may result in prosecution.

13. Money-off vouchers

Money-off vouchers are in the form of discount coupons with a unique code. Coupons are non-refundable and cannot be subject to monetary consideration. On the other hand, products purchased with vouchers can be exchanged and be credited when applicable. The voucher will be re-credited and must be used during their period of validity.
They are not combinable with other promotions or other coupons.

14. Damage

The Seller has the right to withhold the execution of the agreement in case of non-observance of the agreement by the Customer.
The Seller retains the right to consider the agreement disrupted by law without serving notice upon the Customer, in case of bankruptcy of the latter.

15. Return Merchandise

The orders placed by the Customer on the website are definitive and cannot be cancelled. The Customer is consequently aware he is bound by its purchase as soon as he has executed the online payment.
Therefore, goods bought on the Website cannot be returned by the Buyer except in case the Seller is liable a set forth under article “16 – Warranty”.

16. Warranty

The goods sold by the Seller are guaranteed as far as the Seller’s suppliers offer a warranty on the goods they sell and/or produce.
The Customer must inspect the immediately upon delivery. The goods shall be deemed to be accepted by the Customer if the Customer has not given full and detailed notice to the shipper on the delivery note.
Acceptance shall cover all defects which the Customer could discover or should have discovered at the time of delivery of the goods (external and visible defaults) or in the following 48 hours (defaults inside the package) when carrying out careful inspection, including discrepancies between the goods sold and delivered in terms of models.
The Seller warrants its goods to be free from hidden defects. A hidden defect shall mean significant defects which the Customer could not possibly discover at the time of delivery of the goods, causes by faulty material or poor workmanship. Only defect which materially decrease the utility of the good view of its normal use shall be covered hereunder.
This warranty is limited to hidden defects which have been notified to the Seller, in a detailed manner, in writing and by registered mail, within ten (10) days of discovery of the hidden defect and any case at the latest within one (1) month from delivery.
In any case, the Seller’s liability under this warranty will be limited to the replacement of the defective goods. Goods shall not be returned without the prior written agreement of the Seller as referred to the Delivery & Return section.
The Seller makes no warranty, express or implied, with respect to the goods, except as set forth in this clause. The Customer shall in other circumstances as set forth in this clause, not be entitled to return or exchange the goods sold.  Any liability of the Seller for any indirect damages with respect to the goods, including loss of profits or contracts of the Customer or damages caused by the goods to the other property or the environment is expressly excluded.
The limited warranty is voided if:
  1. The Customer does not produce the RMA received from the Seller, following the complaint by the Customer.
  2. The goods are not shipped back in their original labeling and packaging protecting them from normal shipping handling.
  3. The goods returned for exchange are not accompanied by a proof of purchase including date of purchase and price paid.
  4. The warranty has been transferred.
  5. The goods have been willfully mishandled, abused or misused.

17. Limitation of Remedies and Liability

For all the stages of access to the site, consultation, filling of forms, ordering, delivery of items or any other service, the company LARGE FORMAT PRINTER PARTS SRL has only one obligation of means. Consequently, the Seller cannot be held liable for any inconvenience or damage inherent in the use of the Internet and totally external to the diligences and precautions taken by LARGE FORMAT PRINTER PARTS SRL. In particular, any disturbance in the provision of the service, or any external intrusion or presence of computer virus, cannot engage the responsibility of the Seller.
To the fullest extent permitted by applicable law, the remedies provided in the present terms are the sole and exclusive remedies for breach of this agreement by the Seller. In no event will the Seller be liable to the Customer for any damages, including incidental, consequential, special or indirect damages. In no event will the liability of the Seller ever exceed the total amount paid by the Customer for the goods purchased in an order.

18. Force Majeure

The following shall be considered herein as events of force majeure allowing the cancellation or suspension of the Seller’s contractual obligations, without any right of recourse for the Customer: accident affecting the manufacture or storage of the goods, total or partial interruption of supplies, or energy, fire, flooding, breakdown of machinery, total or partial strike, administrative decisions, acts attributed to third parties, war and all external occurrences likely to delay or prevent the performance of the Seller’s obligation or to render such performance economically exorbitant.

19. Governing Law and Disputes

These General terms and Conditions are to be construed in accordance with, and governed by the laws of Belgium. The provisions of the United Nations Convention on Contracts for the international Sale of goods shall not apply.
All disputes arising out of the contract between the Seller and the Customer fall under the exclusive jurisdiction of the competent Courts of Namur (Belgium).
If a dispute arises, any client can send a written request to the Seller, which will do its best to solve it. If the amicable settlement attempt fails, a request to a mediator must be sent within one year of the amicable claim. The customer may enter the Online Dispute Resolution Platform to resolve any disputes.
Last updated: 29.06.2020