We are committed to providing exceptional service to our valued customers. We understand the importance of timely delivery, which is why we offer international and express shipping options through our partnership with DHL Express.
To ensure that your orders reach you as quickly as possible, we make every effort to ship all orders placed before 3PM on the same day, subject to product availability.
Ensuring that your products reach you with both speed and safety is of the utmost importance to us. That’s why we have carefully selected a logistic company that guarantees prompt delivery, with estimated times of 1-2 days within the EU and 2-3 days for the rest of the world.
However while we strive to keep all products in stock, some items may have a restocking time of 3-10 days. To ensure that you receive an accurate estimated delivery time, kindly reach out to us before making your purchase.
When your parcel is on its way, we will email you the track & trace code so you know exactly when to expect your order! You can use this link to track the shipping status of your order at any time. If for any reason you haven’t received or lost the email containing the tracking link, please contact our customer support team, we would be pleased to help.
Additionally, you can check the status of your order at any time by logging into your account on our online store, going to the “My Account” section and clicking on “My Orders.” Here, you will find a list of all your orders and their current status.
Please be aware that all orders shipped to destinations outside the EU may be subject to customs, duties and taxes which will be collected upon delivery.
We want to ensure that your shopping experience is as smooth as possible, however, keep in mind that any duties, taxes, or brokerage charges incurred during the import process are the responsibility of the recipient. Should your package be returned or rejected, additional shipping, customs and taxes charges will be the responsibility of the recipient as well.
